The average person would probably agree that government agencies need to be efficient. Organizations that operate on such a grandiose scale should be operating at maximum efficiency, not just for their benefit but for ours too; the better they are, the less we have to spend in taxes.
That’s why it is exciting to see the Federal Government using Microsoft Dynamics CRM to modernize their infrastructure and streamline operations.
Why Dynamics CRM?
We’ve mentioned before how CRM can lower a business’ expenses, and reducing costs is a priority to most federal agencies. With such large infrastructures, it is unsurprising that many agencies are still using outdated and expensive legacy systems to collect data and communicate with other departments.
This is why federal agencies are now turning to Dynamics CRM as a solution for reducing costs and improving processes. From collecting information and accessing multiple databases to event planning and management; Dynamics CRM is helping federal agencies to be more efficient and productive.
CRM Helps Feds
An example of how the government is reducing costs and improving processes can be found in the Department of Veteran Affairs. The VA used Dynamics CRM to completely overhaul their various call centers by integrating access to 13 disparate databases. Previously these databases were dealt with on an individual basis, however they are now unified by Dynamics CRM which has enabled them to better serve veterans and their families.
The US Air Force is another example of Dynamics CRM improving a federal agency. The Air Force is using the connectivity and data collection tools in Microsoft Dynamics CRM to improve management, mission planning, and access to personal records so as to improve mission execution. Other federal agencies are using these Dynamics CRM features for intelligence gathering, correspondence, targeted outreach and much more.
Federal agencies trust Microsoft Dynamics CRM to manage their data and provide clear communication between departments, ensuring that their services are running at optimal efficiency and reducing costs at the same time. Your company can do the same.
Contact an ECI representative today to learn more about how a CRM implementation can improve your business!
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